If you have ordered the wrong item of entered the wrong shipping address you need to contact us immediately. If your order hasn't shipped yet we can easily make the necessary adjustments.
However if your order has been processed, there is nothing we can do to amend the items or shipping address which was provided. If you have entered an incorrect address you will need to get in contact with the residents of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist the shipment should make it's way back to our facility. Once we receive it we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed then your order cannot be cancelled.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Melbourne Blends also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
